Managing Employee Stress In Public And Private Banks: Implications For Human Capital And Organizational Sustainability

Abstract

India's banking sector is rapidly changing due to digitalization, tougher competition and changing customer expectations, which has also greatly increased the stress of the employees. This paper looks at and compares how public and private bank employees get stressed, where the stress comes from and how the employees deal with it, as well as their effects on human capital and organizational sustainability. By using secondary data and a descriptive and comparative research design, the study has pinpointed several stress factors such as heavy workload, performance pressure, unclear roles, adapting to new technology, and disruption of work, life balance. The results show that stress levels are much higher among private sector bank employees because of their demanding targets, constant performance monitoring and competitive work environment. On the other hand, public sector bank employees experience stress at moderate levels but their stress is continuous and results from the character of bureaucratic processes, delays in administration and a scarcity of opportunities for career advancement. The paper also looks at the relevant stress coping strategies, including counseling, time management, organizational support and technology-based interventions used by these banking sectors. The paper comes to the conclusion that proper stress management is indispensable for promoting employee welfare, boosting work efficiency and maintaining organizational performance over time. It recommends that integrated, personalized and technology-enabled stress management strategies be implemented for handling the new challenges coming up in the banking sector.